Organizational Charter

With more than 30 years of specialized experience in the mold and component manufacturing industry, Farafantoos is a knowledge-based company holding the relevant certification and status. We are committed to providing engineering, manufacturing, and industrial product commercialization solutions in accordance with the highest quality standards.

We build our operations on a combination of technical expertise, innovation, and respect for our customers. We also consider employee development and knowledge transfer among the organization's core priorities.

Mission

To manufacture high-quality and innovative components and molds, provide engineering and consulting services that enhance our customers' productivity and competitiveness, and contribute to the advancement of technical knowledge in the industry through practical training and targeted research.

Core Values

  • Quality-driven approach and accountability across all processes
  • Respect and integrity in our relationships with customers, employees, and partners
  • Innovation and commitment to research and development
  • Continuous employee development and training
  • Commitment to on-time delivery and long-term support
  • Transparency, ethical conduct, and respect for intellectual property rights
  • Occupational health and safety, as well as environmental protection

Vision

To achieve national leadership and expand into international markets in the field of advanced mold and component manufacturing; to become a recognized knowledge-based reference in the design and manufacturing of industrial components for the oil and gas, petrochemical, medical, automotive, water and power, electronics, and construction industries; and to establish a dynamic network of customers, suppliers, and technology partners.

Key Objectives

  • Maintaining and enhancing quality standards and obtaining relevant certifications
  • Reducing production costs and lead times for customers through value engineering and process optimization
  • Providing annual training and development programs for a defined percentage of employees and supporting student internship programs
  • Increasing market share in knowledge-based products and entering at least one targeted export market within the three-year strategic horizon
  • Expanding the portfolio of products and services with commercialization potential

Organizational Commitments and Policies

Quality and Continuous Improvement

  • Ensuring that products and services comply with customer requirements and applicable international standards
  • Continuously monitoring key quality indicators and implementing corrective and preventive action plans

Customer Focus

  • Understanding customer requirements, providing customized solutions, and responding promptly to inquiries and complaints
  • Protecting the confidentiality of customers' design and manufacturing information

Innovation and Research & Development

  • Investing in R&D to develop new molds, manufacturing processes, and materials
  • Participating in research projects and utilizing their results for product and technology commercialization

Human Resources Development and Training

  • Providing internal and public training programs for employees and interested participants
  • Establishing clear career development paths and competency-based performance evaluation

Health, Safety & Environment (HSE)

  • Implementing safety procedures to reduce occupational risks and workplace incidents
  • Managing waste and energy consumption with a focus on minimizing environmental impact

Ethics and Transparency

  • Maintaining professional conduct, fulfilling contractual obligations, and preventing conflicts of interest
  • Respecting intellectual property rights and maintaining the confidentiality of information

Implementation Commitment

Farafantoos is committed to implementing this charter at all levels of the organization, transparently reporting its performance, and continuously improving its processes by utilizing feedback from customers and employees.

Organizational Responsibilities and Roles

  • Board of Directors / CEO: Defining strategic direction and ensuring the required resources
  • Technical & Production Management: Ensuring projects are executed in accordance with applicable standards
  • Quality Control Department: Monitoring quality, conducting inspections and tests, and approving products
  • Training & R&D Department: Designing and delivering training programs, conducting research, and improving products
  • Sales & After-Sales Service Department: Managing customer relationships, collecting feedback, and providing support
  • All Employees: Adhering to the organizational charter, developing their skills, participating in process improvement, monitoring, and reporting

Performance Monitoring and Improvement

  • Defining Key Performance Indicators (KPIs) for quality, delivery time, customer satisfaction, and safety
  • Conducting periodic internal and external audits and publishing an annual performance report
  • Maintaining a system for registering customer requests and complaints and ensuring timely responses and corrective actions